Xml collections are supported on the inbound channel, but the links to other schemas are not.

For the inbound channel, you must add the call data fields into the Interaction node.

<element label="Interactions" labelSingular="Interaction" name="interaction">
  <attribute label="Navigation language" name="navigationLanguage" type="string"/>
</element>

Amit Kumar

Results driven Adobe Certified Architect with extensive experience managing and implementing marketing Strategies to drive business growth. Enjoy optimizing the customer experience through the use of data, futuristic thinking + channel mixing – e.g., using creative combinations of traditional methods + shiny new toys like automation platforms.

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